Returns & Refunds
Last updated: October 5, 2026
Every item is made just for you, so we can't accept returns for change of mind. But if something goes wrong, we'll make it right.
What we cover
We'll send a free replacement (or refund, if a replacement isn't possible) if your item:
- Arrives damaged
- Has a printing defect or misprint
- Is the wrong product, size, or color from what you ordered
- Is lost in shipping
What we don't cover
- Change of mind or wrong size chosen at checkout (please check the size chart)
- Spelling mistakes in names entered by the customer
- The AI character's artistic style, since you approve the preview before ordering
- Small color differences between your screen and the printed item
How to request a replacement
Email Assistance@dreamcanvasco.com within 30 days of delivery with your order number and a photo of the problem. No need to send the item back.
Cancellations
Orders go into production quickly. Contact us as soon as possible; if production hasn't started, we'll cancel with a full refund.